People that work here are smart,
driven and genuine. Sound like the kind of
place you’d like to be? We’d love to meet you.
Provide reactive support through the troubleshooting of technical issues, assisting end users and detecting root cause(s) based SLAs.
Identify and resolve complex application, network, platform and cloud based issues.
Ensure that systems are fully operational, and any loss of services is restored within SLAs.
Support upgrades and new deployment of the applications.
Monitor and proactively manage application issues.
Provide feedback to the development and deployment teams on production issues and help prioritize any solutions for a smooth end-user experience.
Work closely with the engineering and BA teams to understand the architecture, integration points, technology and domain knowledge.
Contribute to CRs and short-term development projects.
A Bachelor’s Degree in Computer Science/I.T. or an equivalent qualification.
1-2 Years of work experience in a relevant field and prior development and DevOps experience would be advantageous.
Excellent written and verbal communication in English.
Sound debugging capabilities using log files, web browser logs, and cloud based dashboards.
Experience on relational and NoSQL, databases, the ability to write and execute queries.
A dynamic personality with a good balance of technical abilities and communication skills who can handle pressure situations.
Ability to work independently with minimal supervision in a team environment.
Willingness to work 24/7, shift rotations and weekends.
© Simply Intense Media Caribbean Ltd.
